FAQ

We use the marvelous United States Postal Service for all shipments to support our package carrying heroes. And you will always receive a shipment tracking number with every order. No more guessing when it will arrive!

We don't play the "free shipping" game because their is no such thing as free. Someone has to pay and in coffee that pretty much means the producers pay. You get "free shipping" they get a lower price. So we work ridiculously hard to keep our packaging light and small and keep shipping costs as low as possible.

Read about our awesome reusable shipping packages!!

Because of the undeniable prowess of USPS you will get your Torque Coffee Drop in 1-4 days almost no matter where you live in the continental United States.

At this time we do not ship internationally.

And we know that sometimes mistakes can happen and we all forget where we live from time to time. So if you put in the wrong address and let us know before it ships we will gladly correct it.

But if it ships then just know that you inadvertently shared the love with a new coffee friend. Luckily you can just correct your address on the next coffee drop!

We pay producers on the value of the coffee, not the vagaries of the market. No complex math, sob stories or strings attached.

Our formula is ridiculously simple: 

Retail Price X 20% = Produce’s Portion.

Our Proportional Price formula is ridiculously simple. Torque pays producers based on the value of the coffee, not the vagaries of the market. It’s a straight value equation: Pay Coffee producers based on the value we receive. 

Read About Proportional Pricing

No.

It is simply what we feel the coffee producers we work with are due. It's not a premium, or a bonus, or charity.

It's just what top quality coffee producers are due for the amazing coffee they deliver.

There are no strings attached, no requirements or rules, no conditions and no changes required. We don't tell the coffee producers what to do with their own money that they earned, anymore than they tell you what to do with your money.

Although WE are telling you what to do with your money.

The Torque team cups coffee and scores all 10 of it's unique attributes using the SCA cupping protocols.

That's a pro way of saying we are ridiculously focused on detailed, objective sensory evaluation of how coffees taste, feel and smell.

Scores are objective when using a formal cupping protocol with experienced, calibrated cuppers. We are experienced, calibrated cuppers.

Coffee scores follow the universal 100 point scale of quality. We individually evaluate and score 10 coffee attributes. Then those 10 mini scores are added together to arrive at a final coffee score. That's why you see "cupping scores" or "quality scores" and the like and for Specialty coffee those scores must be over 80 points out of 100.

The coffee world has been revolutionized by the powerful impact of finding, recognizing and rewarding those rare, exceptional single origin coffees that are the mainstay of every coffee program.

We are in love with the unique discovery of terroir, cultivar and producer that the best single origin coffees bring to us all.

We are also in love with the culinary craft of creating entirely new coffee compositions. By subtle and purposeful changes in roast profiles and blend ratios we can create a wonderful new coffee experience.

Composing several unique single origin coffees with their distinct flavors we can take that culinary experience to entirely new heights.

When done right, every single coffee can be made even better with a bit of blending.

No.

But we dare you test it by subscribing to a weekly coffee drop.

We double bag dare you.

We are a group of head over heels in love with coffee idealists who believe that we can make the world a better place through coffee.

Who are these coffee lifers?

Likely. But as the oft quoted Margaret Mead said: Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.

The Eco-Alliance is a growing community of businesses, makers, and brands who choose to utilize sustainable packaging and are committed to being better together. For every order placed, we plant trees in areas in need of reforestation.

That's a loaded word my friend. Here is how Torque approaches environmental sustainability.

We roast in San Diego, CA.

Nanelle does most of the roasting (women are generally better at most things) and we roast on a Aillio Bullet and a Diedrich IR5. And Since we use Cropster we have complete insight into the roasting process.

Plus we are in endless pursuit of coffee perfection.

Sometimes emails or texts get moved to junk or spam folders so check there!

At checkout your payment method can determine how your order confirmation is sent. So check email and text messages.

Shopify also sends you a order confirmation page where you can always check your order status.

If the coffee isn't awesome, then we did something wrong. That's on us. Just like your coffee will be. No worries, we got you.

Drop us a note with a sad trombone

To change the order frequency of an existing subscription, please follow these steps:

Select the Account Management icon.
Log in to your account.
Select Manage Subscription.
"Under "Order frequency", select "Change frequency".
Select a new Frequency.

To skip/resume an order, please follow these steps:

Select the Account Management Icon.
Log in to your account.
Select the Manage Subscription.
Select View Details under the subscription you would like to skip an order for.
Select Manage upcoming orders.
Select Skip Order beside the order you would like to skip.

If your subscription has an order that was skipped that needs to be reversed, you can follow steps 1-6 and select Recover Order to reverse the change that was made earlier.